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#FINGERPRING WINDOWS PROGRAM NOT WORKING DRIVERS#

Were you able to use the Windows Hello Fingerprint to login to Windows earlier?.

What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?.

When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?.

It would be great if you can reply with the details requested below: We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows.

Now, select Automatic from the drop down for.

Look for Windows Biometric Service, and double click on it.

HP website and click on Let HP detect your product.Īlso, check if the Windows Biometric Service is running properly.

#FINGERPRING WINDOWS PROGRAM NOT WORKING DRIVERS#

If there is any hidden device, right click on it and selectĪlternatively, you can also try downloading the drivers from the computer Manufacturer’s website.If you see Biometric devices, expand it and check if there is any.I would suggest you to check if there are any hidden drivers for the Biometric device in Device Manager. Winver in the search bar on the Taskbar and hit

Which build version of Windows 10 is installed on the computer currently? To check type:.Are you aware of any changes made to the computer prior to this issue?.

I understand that you are unable to use Windows Hello Fingerprint Reader on your computer. I appreciate the efforts taken by you in resolving this issue. Thank you for writing to Microsoft Community Forums.